In order to visit our branches it will be necessary to make an appointment – preferably by phone – in advance, and only one or two customers will be allowed in the branch at a time.
We may also be able to make an appointment for customers that do call into branch but this will depend on how many people are in the branch at that time. It is therefore advisable to call in advance.
The performance of both our residential sales and lettings services will require us to gain access to your home or property. We have considered the government guidelines and adopted a risk assessment to ensure that our staff can make these visits safely whilst following all guidelines
All our standard services are currently operating although this most recent announcement will inevitably affect some and we may have to change our approach i.e. in relation to maintenance checks. We are keeping in touch with landlords on an individual basis to offer support. We are also supporting landlords and tenants on a case by case basis where there is potential for tenants to fall into rent arrears.
For landlords who attend to their own repairs and maintenance issues, we recommend you review the government guidelines.
For landlords of HMOs you should ensure that your individual tenants are able to contact each other on a collective basis, e.g. via WhatsApp or similar messaging group, to ensure that all necessary precautions are being taken and government advice followed.
We hope that this information has proved useful and we will, of course, be continuing to monitor government advice and guidance and provide any relevant updates to our teams on an ongoing basis and to our customers, as required.
Overall we remain dedicated to supporting you in any way we can during this difficult time and would like to take the opportunity to thank you for your continued support and patience. We wish you, and your families, well.